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Help for Members Impacted by Wild Fires in California

We're taking steps to help our California members and emergency personnel impacted by wild fires. If you live in Los Angeles or Riverside County, here's what you should know:
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed - there will be no late penalties. Please call us for an extension if you need it.
  • You and your providers are being given more time to file claims, if needed. Please call us for an extension if you need it.
  • If your in-network provider is unavailable due to the disaster, or not available because you are out of the area due to a displacement as a result of the disaster, please call us and we will help you find a new provider.
  • If you receive a bill directly from Golden West for your monthly insurance premium and are experiencing financial difficulties as a result of the disaster, please call us to discuss options.
Relaxed guidelines are effective from October 11, 2019 through November 10, 2019 for impacted members in the California counties listed above.

If you need additional support, call us toll-free at (866) 926-8078.

We hope you and your loved ones stay safe.